Delayed, cancelled flight

If you have a delayed or cancelled flight, it's important to follow a few steps to make the situation as manageable as possible:

Know your rights: each airline has specific procedures for delayed or cancelled flights, which should be clearly stated on their website. It is also possible to consult a summary of passenger rights on the website of the Ministry of Transport or the relevant authority in your country.

Communicate with the airline: use the airline app, contact their customer service by phone or social media. In particular, in the event of a flight cancellation, passengers are usually entitled to rebook on the next available flight at no additional charge.

Find out your refund options: in the event of a cancellation, you are entitled to a full refund of the ticket purchased if you decide to cancel the flight completely. For flight delays, your right to compensation depends on the length of the delay and the specific airline rules and national laws.

Arrange accommodation: if the delay is long enough to require an overnight stay, some airlines offer accommodation and meal vouchers. This should be checked directly with airline staff.

Keep documentation: keep all documents related to tickets, any costs incurred due to flight delays or cancellations, and communications with the airline.

Plan B: In a situation where the flight has not been rebooked or where no other flights are available, consider alternative modes of transport such as trains or car hire to continue your journey.

These steps should help minimise the inconvenience of a delayed or cancelled flight and ensure that your rights as a passenger are respected.